MED-STAT INC. & GREAT LAKES GLOVE CO. A PARTNERSHIP THAT GROWS We are dedicated to providing products and services of the highest quality and the greatest value to our clients. Service, quality, and commitment represent the foundation of Med-Stat and Great Lakes Glove. The backbone of our company’s success has been built upon this foundation, and it is therefore the philosophy and the charter to uphold this ideology for the betterment of our customers. Over our 18 years of service to the medical and dental industry we have developed a corporate philosophy that is built upon the customer relationships that have enabled us to better understand the specific needs of our customers and developed those needs into our goals and daily business practice. We continue to strive to earn your trust and locality by focusing on the needs that affect your practice; price, cash flow, receiving product in a timely fashion, products that you can trust and personalized service. Our goal is to never be satisfied with the way things are but to continue to strive to expand our product lines, concentrate on customer care, and improve inventory management by providing same day order processing and shipping. By maintaining these principles and embracing the opportunities of today's technology, Med-Stat and Great Lakes Glove will seek to create partnerships that survive the test of time and create continued loyalty and opportunity which will continue to distinguish ourselves from other distributors. CUSTOMER POLICY IF YOU PURCHASE A PRODUCT THAT IS DEFECTIVE OR DOES NOT PERFORM REASONABLY SATISFACTORILY, WE WILL PROVIDE YOU WITH A CREDIT, EXCHANGE OR REFUND IN ACCORDANCE WITH OUR RETURN POLICY-SEE BELOW A RETURN MUST MEET THE FOLLOWING CRITERIA: TO ARRANGE A RETURN, SIMPLY CONTACT OUR OFFICE BY PHONE - 1-800-555-2669 ext. 242 ALL PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL CONTAINER OR PACKAGE, IN CLEAN AND SALEABLE CONDITION. ALL RETURNS MUST BE ACCOMPANIED WITH A COPY OF YOUR INVOICE, AND A DESCRIPTION OF THE PROBLEM. RETURNED PRODUCTS MUST HAVE BEEN PURCHASED WITHIN THE PREVIOUS THIRTY(30) DAYS. ANY RETURNS OVER THIRTY (30) DAYS ARE SUBJECT TO A 20% RESTOCKING FEE. SHORTAGES OR ERRORS IN SHIPPING MUST BE REPORTED WITHIN 10 DAYS OF THE INVOICE DATE TO RECEIVE CREDIT. SPECIAL ORDER ITEMS: PRODUCTS THAT WE DO NOT ORDINARILY CARRY IN INVENTORY ARE NOT RETURNABLE. ALL PRICES AT THE TIME OF PUBLICATION ARE CURRENT. WHILE EVERY EFFORT IS MADE TO MAINTAIN OUR EVERYDAY LOW PRICES, MARKET CONDITIONS, MANUFACTURERS’ PRICE INCREASES AND TRANSPORTATION COSTS MAY MAKE IT NECESSARY TO ADJUST OUR PRICES ACCORDINGLY. WE MAY ALSO NEED TO ADJUST PRICES THAT ARE INCORRECT DUE TO TYPOGRAPHICAL ERRORS. WE ACCEPT PAYMENT BY VISA AND MASTER CARD. THERE IS NO MINIMUM ORDER. YOU WILL BE PROMPTED FOR YOUR CREDIT CARD AND SHIPPING INFORMATION WHEN YOU CHEKC OUT. TERMS MAY BE APPROVED FOR LOCAL CUSTOMERS AND LARGE VOLUME CUSTOMERS. PLEASE CONTACT ACCOUNTING accounting@med-statinc.com SECURITY For your security, orders on our site are encrypted with SSL technology on both the client and server end. Both Netscape Navigator and Internet Explorer support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. In order for SSL to work, though, you must have a browser that supports SSL technology. PRIVACY Our website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. The information you input into our site is encrypted thru secure server software (SSL) before it is sent to for processing. SSL encrypts all your personal information, including your credit card number, name and address as it is transmitted over the internet. Please note that e-mail may not be encrypted and cannot be considered a secure means of transmitting sensitive information. Med-Stat Inc. will never ask you to submit your credit card information via e-mail. Personally identifiable information that may be received at this site is provided voluntarily by a visitor to this site. This information is for internal purposes only and is not sold or otherwise transferred to third parties who are not involved in the operation of this site. COOKIES Cookies provide the server with a mechanism to store and retrieve state data on the client application’s system. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them. All remittances should be directed to: Med-Stat Inc., 35404 Mound Road, Sterling Heights, MI 48310